Shipping policy

Shipping Policy

Thank you for shopping with us! We are a small business that takes great pride in handcrafting each of our products. To ensure the best experience for our customers, we have outlined our shipping policy below:

1. Order Processing Time
All orders are carefully handmade and inspected before shipment. Please allow **3-5 business days] for us to create, inspect, and package your order. During busy periods (e.g., holidays or sales), processing times may be slightly longer. We will always keep you updated on the status of your order.

2. Shipping Methods & Rates
We offer a variety of shipping options to suit your needs. Shipping costs will be calculated at checkout based on your location and the size/weight of the items in your order.

Shipping Timing
Shipping will take place once your handcrafted product is complete. Please note that, as each item is made to order, processing times may vary depending on the complexity of the product and current order volume. You will receive a shipping notification as soon as your order is ready to be dispatched.

Please note that all shipping times are estimates and can be affected by external factors such as weather, customs delays, or carrier issues.

3. Packaging
Each item is carefully packaged to ensure it arrives in perfect condition. We take extra care in wrapping and padding to prevent damage during transit. 

4. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number, so you can follow your package’s journey. If you haven't received your tracking details, please check your spam folder or contact us directly for assistance.

5. Damaged or Lost Items
We inspect all products before shipping to ensure they are in perfect condition. If your item arrives damaged, please contact us within 5 business days of receiving your package. Kindly include photos of the damage so we can assist you with a replacement or refund.

For lost or undelivered packages, please reach out to us, and we will work with the carrier to resolve the issue.

6. International Orders
We are happy to ship internationally! Please be aware that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the buyer. These fees are not included in the shipping cost.

7. Address Accuracy
Please double-check the shipping address you provide at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If your package is returned to us due to an incorrect address, you will be responsible for any reshipping fees.

8. Returns & Exchanges
Because each item is handcrafted with care, we currently do not accept returns or exchanges unless the product is defective or damaged during shipping. If you have any concerns with your order, please get in touch with us, and we will do our best to make things right.

9. Customer Support
If you have any questions or need assistance, feel free to contact us at countabillid@gmail.com. We are here to help and ensure your satisfaction!